Complaints and feedback

We value your feedback and are committed to providing the best possible service to our tenants. If you feel we have not met your expectations or failed to deliver on our promises, we are here to listen and to work with you to find a solution. We will do our best to address your concerns promptly and fairly. 

How to raise your concerns

Some examples of what a complaint may look like:

• we made a mistake in the way we provided a service
• there was a delay in providing a service
• we have not met our service level agreements
• we have not listened to you properly
• we have not met our legal, statutory or regulatory requirements
• we have not delivered against a commitment or promise
• we failed to deliver a service – relating to quality and performance
• our staff were unhelpful or did not conducted themselves correctly

You can make a complaint about a council service using our online complaints form. 

Our complaints process

You can find more information about our complaints process on our make a complaint page.  To learn more about how we handle complaints, please visit Housing feedback and complaints | Haringey Council 

General feedback

For any general feedback, please contact us. Your thoughts and suggestions help us improve our services. 

Compliments

We are committed to providing tenants with the best possible service and encourage all our staff to exceed our customer expectations. If we have done something well we'd love to hear about it. Make a compliment here