Rent and help with housing costs

Paying your rent on time is essential to keeping your home secure. We understand that life can be unpredictable, and financial difficulties can happen to anyone. If for any reason, you fall behind on your rent payments, it is important to act quickly.   

Reach out to Income Collection Team

We understand that financial difficulties can happen, so please don’t hesitate to reach out to our Income Collection Team on 020 8489 4414. 

They can help you:

• Set up a regular payment plan for you and 
• Discuss any challenges you might be facing. 
• Put you in touch with the Financial Inclusion team who can support you with trying to maximise your income by ensuring you are getting all the help available to ensure you sustain your tenancy. 

This is an opportunity for you to tell us if you are having difficulties paying your rent. Ignoring rent arrears can lead to serious consequences, including court action and possible eviction from your home. To help you manage your money, we encourage you to attend one of the monthly budgeting sessions. You can find more details of budgeting sessions in our Money and Debt Support section.

For further assistant, please email the Financial Inclusion Team or contact on 020 8489 5611. 

Alternatively, you can visit Haringey, Here to Help to find our other available support you may be entitled to.

What will happen if I don't pay?

After 2 weeks overdue, you will receive a rent reminder letter. If you continue to fail to pay your rent, we will contact you in writing, over the phone or in person to discuss how we can help you get back on track. We will write to you and ask you to pay the money that you owe. If you do not pay the money you owe, you will risk being taken to court and may even be evicted from your home.