Housing Ombudsman service

If you need guidance or support while your complaint is being processed, you can reach out to the Housing Ombudsman service.

The Housing Ombudsman service complaint handling code sets out a list of good practice that allows landlords to respond effectively and fairly to complaints.  

While they cannot make a formal decision until we have issued our final response, they are available to provide advice and help you seek a resolution. 

• Click here to see How and when to contact the Housing Ombudsman.

For more information, visit the Housing Ombudsman Service website